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Skills on Wheels Reflection

The two modules which I have done on Skills on Wheels were “Exchange Feedback” and “Conversing with Confidence”. I made at least one mistake on both module’s quizzes. I have gone back to review to realise my mistakes to learn from it. For example, for the “Exchange Feedback” module, I assumed that when conveying feedback to people we should cut to the chase. However, it is not recommended to do so as we may come off as being direct and rude. Therefore the recommended way would be to set the stage first. As for the “Converse with Confidence”, I had always thought that the best way to reply to someone during a one-on-one social meeting was to give a brief reply to prevent myself from talking too much.  However, it is recommended to extend responses to create more conversation. The reason why I chose these modules is that I find that they are most relevant to me. As a naturally timid and reserved person, I find it difficult to react ideally when in a one-on-one meeting with a co
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Final Critical Reflection

1) Module Learning Reflection At the start of the course, I set the goal of wanting to be more confident in public speaking and improve my communication skills. As I reflect these 13 weeks, I do note that I have improved in my public speaking through the presentations that we were tasked to give. The constructive feedback from classmates during the mock presentation helped me in knowing the areas that I needed to work on improving. I tried to work on those to execute a better presentation during the final in-class presentation. In terms of communication skills, I had a lot of fun interacting with different people whom I have not spoken to before. I am glad that there were opportunities for this to happen as I do not frequently step out of my comfort zone. Thus, now when I meet someone new, I am likely to be more proactive in striking a conversation with them. This will come in handy during my IWSP when networking with industry professionals. Looking forward, I should conti
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Final Case Study Synopsis

1. Introduction Tourism is defined as the business of providing tourists travel-related services such as accommodation, transport, touring packages services and entertainment (Cambridge English Dictionary, n.d., World Trade Organization, n.d.). Focusing on the touring sector , tour guides are the front-line employees who bridge the host country and its tourists (Ap & Wong, 2001). The touchpoints a tour agency has with its tourists is through the Dreaming, Planning, Booking, Experiencing and Sharing stages (SiteMinder, n.d.). However, the only physical touchpoint is through the Experiencing stage where the tourists will be physically present to experience the tour guide’s service and other value-added services. As such, tour guides are responsible for providing tourists with quality service and the delivery of it is essential to both the success of their tour agency and the host country they represent. 1.1 Workplace Context Vietnam, one of the fastest developing tourist de
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Synopsis Draft #1 (Delvine, Hannah, Laura, Syairah)

1. Introduction Tourism is defined as the business of providing tourists travel-related services such as accommodation, transport, touring packages services and entertainment (CITE). Tour guiding services are also part of tourism industry and tour guides are the front-line employees that bridges the host country and its tourists (CITE). They are responsible for providing tourists quality service and whether they are able to deliver it is essential to both the success of their tour agency and the host country they represent. With the service industry focusing more on the experience and not just service anymore (CITE), the tour guide’s knowledge of the host country’s culture and attractions, and their service and communication skills have the power to transform the tour services into a meaningful experience (CITE). Hence, this paper will explore the ideals and service gaps of a tour, and recommendations for tour agencies and their human resources.             1.1 Purpose stat
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