Interpersonal Communication Issue in a Workplace
An interpersonal communication incident that I faced happened a few years back. Due to confidentiality, I would not be stating the company name nor using the real names of the people involved. My task was to send out monthly electronic direct mailers (EDMs) to client recipients from different countries. Before mailing out an EDM, I have to go through rounds of critic from my supervisor, Ted, to get his approval. Each EDM takes about a week to do up as I would need request and cull products information to determine which hotels to advertise. On a particular month, Ted was away for an overseas business trip in Spain which was a seven-hour time difference. This created a lag in our communication. The EDM was scheduled to be sent out on a Thursday morning. On Tuesday morning, I had sent the EDM to Ted for a critic. I waited patiently for him to reply but did not receive one. On Wednesday evening, I started to panic as I needed to send out the mailers first thing on Thursday morni